Don’t-Go-It-Alone eMarketing Blog

Can your business really stay on the sidelines of the social media revolution?

Smart businesses are starting to realize that there is opportunity to be had in building an engaged fan base by interacting with clients, prospects, and passerbys on Facebook Fan Pages.

What some businesses haven’t realized yet, is that there is an even bigger chance to pull in prospects, catch someone’s attention, and deliver a precise call-to-action when you create a “Custom Fan Page” for new visitors to land on.

When you let passersby that are interested in your organization land on your Facebook Wall, it’s like letting someone new visiting you for the first time – straight into a conference call or an important meeting without educating them about your brand or company.

We’ll illustrate the point with two real life examples:

Imagine this: you’re an organization that is looking to get people on board to help Ban Asbestos in the US. You’ve got an important message to convey and know that Facebook is a great place to generate buzz and build a grass roots campaign for this good cause.

If you make the Facebook Wall the very first thing your potential supporters land on when they visit your Fan Page then this is what they’ll see…

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It turns out, that when consumers want to share something they’ve found online with their friends or family– like an article link, or a video– an overwhelming amount of people still use email as their primary form of sharing. According to the latest survey from Marketing Sherpa, while social media is gaining some ground, the latter still dominates as a sharing tool.

In email’s defense, there are plenty of reasons to use it over social networking sites: privacy, certainty of delivery,  no length restrictions… to name a few. In the words of Marketing Sherpa, “When we look at media use over the last 15 years, we see a pattern of aggregation and adoption rather than replacement. Some media suffer in the exchange, but none are eliminated entirely. More commonly, their uses become more refined.”

So, while we may find a Facebook status update good for conveying a one-liner, or Twitter for “tweeting” our location it’s a lot less likely that social media will replace email for getting in touch with Nana, keeping updated on your bank’s latest policies, or interacting with potential clients.

To read the complete Marketing Sherpa study, click here.

Not convinced about the power of Social Media?
Take a minute to watch this video, and we think you’ll beg to differ.

First of all, we’d like to say “Congrats” to those of you who have held their breath and leapt into the often uninviting waters of social media—despite fears and disbelief that “this thing really works”. Believe it or not, you’re still ahead of the curve as far as Web 2.0 users go, and you should be proud that you’ve already taken the plunge.

We’re sorry that you’re not John Mayer, Shaq, Lindsay Lohan or a boatload of other famous people who instantly attained millions of followers upon their entry to Twitterville. And it’s really too bad that your company might not be as exciting to Facebook users as McDonald’s—whose actual business page gets trumped by a grassroots-created page with almost 2 million fans! Don’t worry, we still like you.

The hard-truth is that social media requires time and effort, and you won’t be instantly popular unless you’re already wildy popular in the mainstream media. Even then, there are stark examples of both how well and how poorly well known brands are doing on Twitter, Facebook, and the likes. Check out Kodak versus Fuji Film; Pizza Hut versus Dominos. Some sink, others swim.

The honest truth is, you have to “work for it” with social media—and we’ll be the first to admit, it’s not easy: we’ve been grappling with ways to promote our Facebook page on a closed network that’s usually meant for chatting and posting funny pictures. The question to ask yourself is—what do I have to offer that people will be interested in (and what makes my company unique)? Whether that means offering daily discounts, positioning yourself as an “expert” in your field by writing helpful blog posts, or using social media as a forum for direct customer relations, your business will dictate the answers. But the first step is doing it, and doing it consistently.

Just think: if you had just left your two-wheeler in the street the first time you skinned your knee, would you have ever learned to ride a bike? If you hadn’t stopped calling until she agreed to see a movie with you, would you have those two beautiful kids and that stunning wife? The point is, every success story starts with a challenge. Sure, adopting social media is tough, especially when it it takes away from “more important things” like paying bills and making money, but we guarantee that it will pay off in dividends if you treat it like any other challenge, and just “keep at it.”

For now, take some comfort in knowing that you’re not the only one who’s sitting in the office scratching their head and asking “But how the heck does this fit into my business plan?” and be proud—thinking about these problems and finding very few solutions is still a thousand times better than just sweeping them under the rug. Give yourself a pat on the back; then start taking the next steps to help build your social media brand (and boost you social media ego!).

Think you might still need a jumpstart to your social media strategy? ListEngage says “Don’t Go It Alone”, we can help you plan the steps you’ll need to take in order to start thriving in social media: contact us or send us a tweet @ListEngage. We’re here to help.